FCC Complaints
- Please contact shanehill@edgewoodhoa.org or call for help in filing a complaint against dangerous and damaging RFI emissions.
- Please see this article for background about the radio frequency interference problems at the Edgewood property.
Filing an informal complaint with the FCC (Federal Communications Commission) is a straightforward process. Here’s how you can do it:
Visit the FCC Website: Go to the FCC’s Consumer Complaint Center website at consumercomplaints.fcc.gov.
Choose “File a Complaint”: Look for the option that allows you to file a complaint. It should be prominently displayed on the homepage.
Select the Type of Service: You will be asked to select the type issue you are complaining about (e.g., telecommunications, internet, radio, television).
Fill Out the Complaint Form: Provide all the required information on the complaint form. This typically includes:
Your contact information (name, address, phone number, email).
Details about the issue you are complaining about (dates, times, specific problem).
Information about the company or service provider involved (name, contact details).
Describe Your Complaint: Clearly explain the problem you are experiencing. Include any relevant details that can help the FCC understand the nature and impact of the issue. See below, I included some dialogue you may copy and paste into your complaint, along with images.
Submit Your Complaint: Review the information you’ve entered for accuracy and completeness. Once you’re satisfied, submit your complaint through the online form.
Confirmation and Reference Number: After submitting, you should receive a confirmation that your complaint has been successfully filed. Make note of any reference number provided for future correspondence or inquiries.
Follow-Up: The FCC may reach out to you for additional information or clarification regarding your complaint. Be prepared to respond promptly if they do.
Resolution: The FCC will investigate your complaint and work towards a resolution. They may communicate with the company or service provider involved to address the issue.
Filing an informal complaint through the FCC’s website is typically the quickest and most convenient method. If you have any difficulties or specific questions during the process, the FCC website often provides guidance and contact information for further assistance.
This is dialogue you may use in your FCC complaint to help explain the problem with the Edgewood Security Camera System.
2024/10/13 update: The RV parking lot camera system is powered and transmitting harmful levels of RFI, affecting the surrounding neighborhoods, including likely most of the Edgewood neighborhood.
The Camera system was installed by Mr. Security Camera / MSC Integration https://www.mscintegration.com/
- The entire camera system comprises two identical sections, or “endpoints.” One endpoint is a power-over-ethernet networked system covering the RV parking lot, and the other mostly identical system covers the clubhouse/pool area. The systems are connected with dish antennas mounted to the RV parking fence and clubhouse.
- Both the power-over-ethernet networking equipment and the power supply components generate RFI, which is propagated by the metal conduits and chain-link fence, which act as giant and remarkably efficient antennas.
- I believe most of the emissions emanate from the DC-DC buck conversion circuit supplying power to the networking switches and cameras while providing redundant battery backup. The RF travels through the unshielded ethernet cables and couples to the metal pipe conduit, creating a high-voltage standing wave on the conduit and, in the case of RV Parking, the entire chain-link fence, resulting in very powerful RFI traveling a far distance.
- In addition, the Ubiquity branded power-over-ethernet (PoE) switches are notoriously noisy. There are numerous complaints posted online regarding RF noisy Ubiquity-branded equipment.
- The problem is multiple emissions from two separate endpoints of the same PoE/microwave link/camera system.
- The power supply/redundant power components and the PoE switch (likely Ubiquity brand) generate the RFI at both endpoints. This RFI is propagated into the universe by the long length of the effective antennas, the ethernet cable conduit/chain-link fence, 10 feet elevated, without a proper low-impedance RF path to ground.
- These are clearly unlawful levels of radiated emissions. Since the power supply components are significantly responsible for the RFI, while any components of this camera system are connected to power, they are radiating high levels of harmful emissions.
These are spectrum scope images you may include with your FCC complaint to help them visualize the problem:
